Years of research amongst users and providers of professional services advice have led us to developing the unique ‘7 habits of Commerciality‘ framework which now sits at the centre of the Commerciality Hub knowledge-sharing microsite.
The framework has been developed by Adrian Furner, of Kommercialize, and Ben Kent, of Meridian West, and with the contribution of a network of professional services specialists.
We would be delighted to discuss how the 7 habits framework could help you and your organisation achieve healthier client relationships and project profitability. Please do not hesitate to contact us:
Meet the team
Ben Kent helps firms become more client focused. Ben’s specialisations include market strategy, client service improvement, thought leadership and training.
His clients include the Financial Times, BDO, PwC, KPMG, Grant Thornton, Coutts & Co., Deutsche Bank, GVA, Allen & Overy, DLA Piper and Addleshaw Goddard.
Ben has published widely and presented seminars on various aspects of the client-centric firm; most recently articles on commerciality, client feedback, trends in the legal sector, account management and project management. Ben is contributing author of “Professional Services Marketing Handbook – How to Build Relationships, Grow Your Firm and Become a Client Champion”.
Ben started his career as a corporate lawyer at Freshfields. He set up Meridian West in 2001. He has a history degree from Cambridge.
Ben developed the 7 habits of commerciality framework, along with his colleague Adrian Furner.
Ben likes cycling, hiking and visiting exotic countries. He has two young daughters and lives in Blackheath, south-east London.
Leading accountancy firm
“I see Meridian West as trusted advisers. They do what they say they will and offer ideas along the way. I trust that things will be delivered on time, to plan. What’s more, they get it, and do it, and they have a great attention to detail, so I don’t need to worry about chasing or checking their work.”
International law firm
“The Meridian West team made what could have been a nightmare project run very smoothly. They understood the issues and challenges of working in a professional services environment, and we felt confident that they could deliver the results we needed. Together we formed a good working relationship, and Meridian West gained the respect of the partner involved.”
“…the team were impressive: they were given a difficult brief and quickly got to grips with it. Throughout the project, they demonstrated an appreciation of our sector and business which was essential, as the questions to which they found answers were complex. They ran stimulating sessions with senior management, both in workshops and one-on-ones. I would strongly recommend them for this sort of project to others…”
Leading accountancy firm
“…there have been a number of incidents where had it not been for Meridian West’s client feedback portal – and the on the spot information it gave us – we could have lost major clients. To my knowledge, we have prevented clients with £600k of revenue from defecting in the last 18 months. We have also seen the average number of service lines used by each client increase from 1.7 to 2.0. On this basis, the platform has enabled us to reinvigorate and improve our client relationships and has already paid for itself several times over…”
“Thanks again for an excellent presentation the other day. It was one of the best I’ve attended.”
“We found the presentation incredibly useful and were also very impressed by the calibre of the speakers.”