Entries by Silvia Grigoroiu


Background For Coffin Mew, a medium-sized, ambitious law firm based on the South Coast, the issue of commerciality has become increasingly prominent following feedback from its clients. Solution Working with the Commerciality Hub’s framework analysing ‘7 habits of commerciality’, Coffin Mew’s staff have been coached on “Scoping, service delivery and pricing techniques” and “How to […]

2016: client experience remains top of the agenda for marketers

Innovation in advisory sectors, Thought Leadership  The results of the 2016 Marketing Leaders Benchmark show that commercially-savvy marketers are focusing on making transformative improvements to client experience, says Alastair Beddow. Since Meridian West and PM Forum began benchmarking the priorities and investment decisions of professional services marketing leaders in 2012 one theme has dominated the […]

Business mindset: How to become a trusted adviser for high-value legal work

General counsel are increasingly asking law firms to demonstrate commercial awareness when working with them. But, what does that really mean? Manju Manglani, editor of Managing Partner magazine, spoke with Meridian West’s Ben Kent and Adrian Furner about how commercially-astute lawyers can become trusted advisors and business partners to multinational corporations. Busines Mindset – Managing Partner Magazine This article was first published in […]

Meridian West partners with Questback to launch Compass a next generation client feedback portal for professional services organisations

Easy to use visual tool revolutionises how firms’ action feedback data. London, UK, 28 October 2015, Meridian West and Questback today launched Compass, a next generation client feedback platform designed specifically around the needs of professional services organisations. It meets the growing need for legal, accountancy and real estate firms, to listen to clients and […]