Entries by Ben Kent

Commerciality in a client-centric world

What is it?  Why now?  Why do I need to be commercial?  Why do so many people struggle with it? And isn’t it really cross-selling with a fancy new name? These are the type of questions we are regularly asked by our clients when the subject of “Commerciality” comes up. This article by Ben Kent and […]

Igniting a project management revolution in legal services

Over the last five years, many law firms have reduced costs by slashing overheads and firing underperforming partners.  Despite this, profit margins remain under pressure.  Several firms have gone into insolvency and more are in financial distress.  The move to fixed fee means law firms are now bearing the cost of inefficiency, which they had […]