The golden triangle [video]
How can professional firms keep their clients happy, employees engaged and still make a profit? For those that missed Meridian West’s recent seminar on ‘The Golden Triangle’, find out more:
This author has yet to write their bio.Meanwhile lets just say that we are proud Commerciality Hub contributed a whooping 21 entries.
How can professional firms keep their clients happy, employees engaged and still make a profit? For those that missed Meridian West’s recent seminar on ‘The Golden Triangle’, find out more:
Smarter ways to grow client relationships: taking account management to the next level Account management has become an arms race for professional firms in the effort to attract and retain clients. Added-value services that would have been considered novel and differentiating five years ago are now merely the norm. “There is huge demand […]
Ben Kent and Alastair Beddow, following their successful PSMG National Conference workshop, explore how the world of the in-house legal team is changing, and the strategic decisions law firms need to take to remain on the front foot. One of the highlights of PSMG’s conference was keynote speaker Gareth Tipton – Group Director of Ethics and Compliance and COO […]
Most professionals believe themselves to be great problem solvers. However, our extensive research highlights that professional advisers need to be careful that they are adding clarity rather than complexity to their clients’ issues. We have identified four pitfalls for advisers to avoid: 1. An obsession with risk The ability to spot potential risks is ingrained in the professional psyche. However, professionals are often accused of focusing […]
2015 is already well under way: pundits have made their predictions for the year ahead, marketing leaders have discussed their priorities for the next 12 months with colleagues, and by now everybody is frantically back to the grind trying to turn these plans into a reality. But it is worth pausing for breath to consider whether your firm’s plans and priorities are sufficiently aligned […]
In part five of the series ‘the seven habits of a commercial adviser’ Ben Kent and Adrian Furner discuss how getting the scope right is fundamental to meeting client expectations and delivering commercial advice. [Habit 5] Getting the scoping right is the fundamental foundation for delivering a profitable project. As the recent PwC law firms survey 2014 puts it “The ability of partners to […]
Alastair Beddow, Associate Director at Meridian West, shares five main takeaways from the panel debate on account management held on 30th October 2014 through joint efforts of Meridian West, RBS and the Account Managers Network. He writes on LinkedIn: How can professional firms create a best-in-class account management programme that delivers real value to […]
Alastair Beddow, Associate Director at Meridian West, attended the Law Firm Leadership Forum 2014, a conference for law firm leaders debating the future of the legal industry and the forces that are going to radically change the profession over the next ten years. Alastair writes his thoughts below: Across a day of very wide-ranging debate, discussion […]
In part four of a series of PM Forum articles on ‘the seven habits of a commercial adviser’ Ben Kent and Adrian Furner discuss how relationships drive business success. [Habit 4] What was the last big business decision you made? Even when we believe we are making logical decisions, the very point of choice is arguably always emotional. Understanding […]
In part three of a series of PM Forum articles on ‘the seven habits of a commercial adviser’, Ben Kent and Adrian Furner discuss how advisers need to demonstrate an understanding of economics. [Habit 3] What does ‘economics’ mean to you? Traditionally it is a difficult term to grapple with. A formal definition would be ‘the study of the production and consumption of […]