Years of research amongst users and providers of professional services advice have led us to developing the unique ‘7 habits of Commerciality‘ framework which now sits at the centre of the Commerciality Hub knowledge-sharing microsite.
The framework has been developed by Adrian Furner, of Kommercialize, and Ben Kent, of Meridian West, and with the contribution of a network of professional services specialists.
We would be delighted to discuss how the 7 habits framework could help you and your organisation achieve healthier client relationships and project profitability. Please do not hesitate to contact us:
Meet the team
Ben Kent
Ben Kent helps firms become more client focused. Ben’s specialisations include market strategy, client service improvement, thought leadership and training.
His clients include the Financial Times, BDO, PwC, KPMG, Grant Thornton, Coutts & Co., Deutsche Bank, GVA, Allen & Overy, DLA Piper and Addleshaw Goddard.
Ben has published widely and presented seminars on various aspects of the client-centric firm; most recently articles on commerciality, client feedback, trends in the legal sector, account management and project management. Ben is contributing author of “Professional Services Marketing Handbook – How to Build Relationships, Grow Your Firm and Become a Client Champion”.
Ben started his career as a corporate lawyer at Freshfields. He set up Meridian West in 2001. He has a history degree from Cambridge.
Ben developed the 7 habits of commerciality framework, along with his colleague Adrian Furner.
Ben likes cycling, hiking and visiting exotic countries. He has two young daughters and lives in Blackheath, south-east London.
Adrian Furner
Adrian has over 25 years’ experience in the design, implementation, and delivery of complex commercial transactions through novel business models. Kommercialize has brought together this deep practitioner experience with Adrian’s passion for innovation. He has worked in a variety of sectors including defence and security, aviation, finance, and technology management.
Prior to founding Kommercialize, Adrian held a number of senior commercial and operational roles within BAE Systems.
Having been responsible for successfully developing deals across a wide variety of complex, high value opportunities Adrian has commissioned and used a wide range of professional advisors and brings a client perspective to the topic of commerciality.
Adrian is a former board member and honorary fellow of the International Association for Contract and Commercial Management (IACCM) and a regular contributor and speaker on topics such as: “Commercial Agility – the role of risk in creating adaptive agility”; “Collaboration in order to exploit the opportunities of co-developing with suppliers to achieve true innovation”; and “Commercial Innovation and Agility”.